Status 25 March 2019
In accordance with Articles 12, 13, 14 and 21 of the General Data Protection Regulation (DSGVO), we inform you below about how we handle your personal data when you use our website www.multi-i.at and when you register, place an order or contact us.
Personal data is individual information about personal or factual circumstances of a specific or identifiable natural person. This includes information such as civil name, address, telephone number and date of birth.
I. Person responsible within the meaning of the General Data Protection Regulation
Name of the company: Multi-i
Responsible person: Biton Matan Yosef
Address: Geibelgasse 24, 1150 Vienna
Telephone: +43 (0) 664 13 22 110
II. Purposes and legal bases of data processing
1. Informative use of the website
You can visit our website without providing any personal information.
If you only use our website for information purposes, i.e. you do not log in, register, place an order or otherwise provide us with information about yourself, we do not process any personal data, with the exception of the data that your browser transmits to enable you to visit the website and information that is transmitted to us in the context of cookies used for statistical analysis of the use of our website.
2. Technical provision of the website
For the purpose of the technical provision of the website, it is necessary that we process certain automatically transmitted information from you so that your browser can display our website and you can use the website.
This information is automatically collected each time you visit our website and stored in our server log files.
This information relates to the computer system of the calling computer.
The following information is collected: Host, IP address of the user, date and time of access, method of access (Get/Post), request, protocol (e.g. http), status (e.g. error messages), amount of data retrieved, referrer, browser and operating system of the user.
Cookies are text files that are stored on your computer system in the internet browser or by the internet browser when you call up a website.
A cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.
We use these cookies exclusively to provide you with our website and its technical functions.
Except for the purpose of statistical analysis of the use of our website, we only use session cookies.
These session cookies are deleted when you leave the website. This does not apply to log-in cookies, which store your access authorisation.
These are automatically deleted after a period of 24 hours.
3. Active use of the website and conclusion of a contract
In addition to the purely informative use of our website, you can also actively use our website to order products, register for our newsletter or to contact us.
In addition to the processing of your personal data described above for purely informational use, we will then also process further personal data from you that we need to process your order or to process and respond to your enquiry.
In order to be able to process and respond to your enquiries to us, e.g. via the contact form or to our email address, we process the personal data from you that you provide in this context.
In any case, this includes your name and email address in order to send you a reply, as well as any other information you send us in the course of your communication.
If you order products on our website, you must first register with your personal data.
In doing so, we process the documents requested and submitted by you, which consist of the following (or only partial) documents:
- Trade register excerpt
- Trade licence
- Master data form
Conclusion of contract
We will then use your personal data to accept and process the order and to deliver the ordered products to you.
In doing this we will process the details shown in the respective input forms (e-mail, title, first and last name, company, industry, address, telephone).
Newsletter and promotional emails
Data processing when subscribing to the e-mail newsletter
If you register for our newsletter, we process the data required for this purpose or separately provided by you in order to send you our e-mail newsletter.
Use of data for e-mail advertising
If we use your e-mail address in connection with the commissioning and ordering of our products and you have not objected to this, we reserve the right to regularly send you offers for similar products from our range by e-mail.
You can object to this use of your e-mail address at any time by sending a message to the contact option given above or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.
4. Contact enquiries, conclusion of contracts and registration for events outside the website
If you make a contact enquiry with us, conclude a contract or register for a free or paid event and these do not take place via our website but via other communication channels (e.g. e-mail, telephone, in person), we process your personal data which you provide to us, among other things, as part of the conclusion of the contract or registration and which are required for the conclusion of the contract and the provision of our products or services, for the purpose of establishing, implementing and, if applicable, terminating our contracts/events with you, as set out below.
In order to be able to process and respond to your enquiries to us, e.g. by telephone, by post or to our email address, we process the personal data you provide to us in this context.
In any case, this includes your name and address information, such as e-mail address, postal address, or a fax number, in order to send you a reply, as well as the other information you send us in the course of your communication.
Conclusion of contract
If you order our billable products by telephone, e-mail or in person, we process your personal data in order to accept and process the order and to be able to provide you with the ordered products.
In doing so, we process the details shown in the respective input forms (e-mail, address, title, position, first and last name, company, street/house number, postcode, city, country, telephone).
If we make advance payments, we reserve the right to obtain creditworthiness information from credit agencies on the basis of mathematical-statistical procedures in order to protect our legitimate interests.
For this purpose, we transmit the personal data required for a credit assessment and use the information received about the statistical probability of a payment default.
The creditworthiness information may include probability values (score values) which are calculated on the basis of scientifically recognised mathematical-statistical procedures.
In this process, the customer's future risk of non-payment is inferred by means of a large number of characteristics, such as income, address data, occupation, marital status and previous payment behaviour.
The result is expressed in the form of a payment value (so-called score). The information obtained in this way forms the basis of our decision on the establishment, implementation or termination of the contractual relationship.
However, the choice of one of the payment methods offered is not dependent on such information.
5. Data processing during the performance of the contract
During the performance of the contract, we process your personal data as follows:
To the extent necessary for the performance of the contract, we process your personal data for the provision of services, e.g. to contact you, to coordinate appointments, to clarify queries and to provide services.
We use payment service providers and banks to process payments.
Compliance with legal requirements
We also process your personal data in order to comply with other legal obligations that we have in connection with the performance of the contract. These include, in particular, retention periods under commercial, trade or tax law.
We process your personal data in order to:
be able to assert our rights and enforce our legal claims;
be able to defend ourselves against legal claims;
the extent necessary to prevent or prosecute criminal offences.
III. Categories of recipients
Initially, only our employees receive knowledge of your personal data.
In addition, to the extent permitted or required by law, we share your personal data with other recipients who provide services to us in connection with our website.
We limit the disclosure of your personal data to what is necessary, in particular to process your order.
In some cases, our service providers receive your personal data as order processors and are then strictly bound by our instructions when handling your personal data.
In some cases, the recipients act independently with your data that we transmit to them.
Below we list the categories of recipients of your personal data:
- Shipping service providers for the delivery of your ordered goods;
- Payment service providers and banks, if applicable, for the processing of payments;
- IT service providers for the administration and hosting of our website or the operation of our apps, EDP systems;
- Debt collection companies and legal advisors for the assertion of our claims.
IV. Period of storage
Informational use of the website
In the case of purely informational use of our website, we store your personal data on our servers for the duration of your visit to our website.
After you have left our website, your personal data is deleted immediately.
However, we store server log files for a period of 1 month.
Cookies installed by us are usually also deleted after you leave our website.
However, this does not apply to log in cookies that remain stored for a period of 24 hours or to cookies that are set by the web analysis tool Google Analytics that are stored on your device for up to 2 years.
Cookies set by the Hotjar service are stored for up to 365 days. You have the option of deleting installed cookies yourself at any time.
Active use of the website through contact enquiries, registration and placing of orders
In the case of active use of our website as well as contact enquiries, registrations and the conclusion of contracts or orders via and or outside the website, we initially store your personal data for the duration of the response to your enquiry.
If a business relationship is established or an order is placed, we store your personal data for the duration of our business relationship or for the duration of the contractual relationship.
This also includes the initiation of a contract (pre-contractual legal relationship) and the processing of a contract.
In addition, we then store your personal data until any legal claims arising from the relationship with you become time-barred, in order to use them as evidence if necessary.
The limitation period is usually between 12 and 36 months, but can also be up to 30 years.
When the statute of limitations expires, we delete your personal data, unless there is a legal obligation to retain them, for example from the German Commercial Code (§§ 238, 257 para. 4 HGB) or from the German Fiscal Code (§ 147 para. 3, 4 AO).
These retention obligations can be two to ten years.
V. Scope of your obligations to provide data
In principle, you are not obliged to provide us with your personal data.
However, if you do not do so, we will not be able to provide you with our website, answer your enquiries to us or enter into a business relationship with you.
Personal data that we do not absolutely need for the above-mentioned processing purposes are indicated by a "ggfs." or another sign as voluntary information.
VI. Automated decision making / profiling
We do not use automated decision making or profiling (an automated analysis of your personal circumstances).