About us

Who are we?

Multi-i is a wholesaler, distributor, manufacturer and importer of smoking accessories, electronic smoking devices and paraphernalia products.

We aim to supply the latest innovative and high quality products at the best possible prices.

Our company supply directly to head shops, grow shops, coffeeshops and associations, tobacco shops, souvenir and gift shops all over Europe.

We are the creators, manufacturers and exclusive distributors of V Syndicate Grinder cards, Custom grinder cards and Viotopia Electronic Shishas in Europe. As well as being distributors of many other brands including- Raw rolling papers, Ziggi, Clipper lighters, La Siesta tobacco pouches, Vision seeds, Royal Queen seeds, Paradise seeds plus many more.

We also have a sisters company in Holland,Spain and Italy.

How do we work?

Online ordering Register

The simplest way to make an order is to register for a wholesale account online. This way you can view our whole wholesale catalog with prices online. To do this simply click on the login button at the top of the website and fill in the form. Once you have filled in your company information we aim to approve your account within 24 hours, or within 2 hours Monday to Friday, between 9-5. Until your account is approved you will still be able to login to your account but will be unable to view prices.

  • You can also place an order with us by email or by phone.
  • Our contact information:
  • Email: info@multi-i.at
  • Office: +43(0)6641322110
  • We will contact you shortly after placing your order with a proforma invoice

Payment

We accept payment by bank transfer to our Austrian bank account:

Account name: Multi-i Austria GmbH

IBAN: AT61 2011 1826 9999 2801

Bic/ Swift: GIBAAYWWXXX

VAT

All our prices on the website are not including VAT. Austrian VAT (20% / 13% for seeds) will be added to your order if you are a company in the Austria , or if you are a company in the EU and not registered for VAT. If you are a company in the EU and have a valid international VAT number then VAT will be deducted. VAT will also be deducted for countries outside the EU.

Shipping

We ship our orders with either UPS. All packages include insurance with track and trace. The cost of shipping will be calculated according to the size and weight of your shipment, and we will usually give you a choice of services to choose from. Orders are shipped Monday to Friday from our warehouse afterwards payment has been received.

Returns

If for any reason you change your mind and would like to return your purchases, you may do so within 30 days. Please notify us first, and as long as the items are in the same condition as they were received, we will give you a full refund for the goods. However, the cost of shipping will be met by the buyer. We always try to ensure we supply only the best quality goods, and work with our suppliers and factories to ensure high standards are maintained and quality controls are being carried out. However, in the event you discover a fault or defect with any goods bought from us then please contact us as soon as possible to resolve the matter. Ideally take some pictures of the goods to show us. We will of course refund any items found to be faulty, plus the cost of shipment to return it.